A guarantee is a crucial aspect when receiving dental care abroad. There is no legal obligation regarding Dental Treatment Guarantee all over the world including Turkey. We offer this guarantee as a proof of our good intentions and we stand by our work. Premium Dental Turkey is committed to providing the best quality dental care to all our patients. Therefore, we offer all patients a transparent guarantee for products and services we offer.
Guarantees for Individual Treatment
We have established longstanding guarantees for each dental procedure performed at our clinic. Read below for each:
We offer a lifetime guarantee to the dental implant screw in case of fracturing or breaking. If the implant fails (which only happens in less than 5 percent of global cases), we will replace it free of charge as long as the dental crown guarantee has not expired.Replacements can only be done by Premium Dental Turkey affiliated clinics.
Dental Crowns and Full Veneers
We guarantee dental crown and veneers against chipping, cement failure, or breakages for 5 years. During this period if the crowns or veneers require composite restoration or re-cementing, our clinic will reimburse the costs in your home country up to £100. Replacements can only be done by Premium Dental Turkey affiliated clinics.
We offer a 5-year guarantee for dental bridges in case of chipping, breaking, or cement failure. Premium Dental Turkey will reimburse for any restorative treatments that you might require during this period. Replacements can only be done by Premium Dental Turkey affiliated clinics.
Dental Lumineers and Dental Laminate Veneers
We guarantee dental lumineers and dental laminate veneers up to 3 years. If restorative work is needed in case the products need re-cementing, our clinic can reimburse your costs up to £100. Replacements can only be done by Premium Dental Turkey affiliated clinics.
Any cosmetic denture you obtain from us are guaranteed up to 3 years. If repairs are needed in the meantime, we will reimburse such costs up to £30.Replacements can only be done by Premium Dental Turkey affiliated clinics.
Dental filling work we do is guaranteed up to a single year. We will reimburse up to £100 if your fillings need to be restored or re-cemented due to breaking or chipping. Replacements can only be done by Premium Dental Turkey affiliated clinics.
Dental Inlays and Onlays
Our clinic offers a 2-year guarantee to dental inlay and onlay work in the event of breakages, chipping, or cement failure. We will reimburse up to £50 repair faulty dental inlays or onlays during this period. Replacements can only be done by Premium Dental Turkey affiliated clinics.
Please note that our guarantees do not cover the following treatments:
Root canal treatmentProfessional Teeth Whitening with Laser Gum ContouringDental post proceduresDeep CleaningPrior dental work performed at another clinic or by dentists not affiliated with Premium Dental Turkey
TERMS AND CONDITIONS
We will reimburse repair or restorative costs for treatments obtained at Premium Dental Turkey or any partner clinics. The guarantees do not cover third-party clinics or dentists unless specifically stated before the treatment commences. Premium Dental Turkey is only a facilitator in your dental care process. Therefore, the clinic will not be liable in case of faulty treatments resulting from the following:
The guarantee will become invalid or reduced under the following conditions: When the patient neglects oral hygieneWhen the patient does not come for a routine dental check-up as scheduledWhen the patient doesn’t descale and polish applicable products at least once a year (invoice needed)When the patient ignores the dentist’s instructionsWhen the patient doesn’t follow through with full paymentWhen subsequent treatment is obtained at non affiliated clinic without prior authorisation by Premium Dental Turkey (except for descale and polish) When removable dental products such as dentures are not maintained as instructedIf bone or gum tissue of the patient recedesIf the dental injury or issues are caused as a result of contact sports or similar leisure activitiesIf the dental issues are the result of smokingIf the products fail because of accidental physical damage such as by dropping dentures on the floorAny activities or drugs that are known to artificially raise blood pressureIn the event that the same or similar dental issue continues to arise and is therefore considered a recurring or reoccurring problem that may be unrelated to the dentistry itself, we reserve the right to advise you to visit a specialist or a medical professional for further tests that may be directly or indirectly related to dentistry. The responsibility of the costs incurred (including travel expenses, dentist and laboratory bills) will be that of the patient. The avoidance of such advice will automatically void your dental guarantee.Severe Teeth GrindingPeriodontal DiseasesIn the event that the patient was pregnant at the time of treatment and did not disclose their circumstances.In the event that the patient is under the age of 18 at the time of treatment and did not disclose their actual ageIn the event that the patient had Orthodontic Treatments like braces, retainer, Invisalign and did not disclose their circumstances.In the event that the patient had Orthognathic Surgeries and did not disclose their circumstances.In the even that the patient did not inform the Dentists regarding their dental and health problems during their appointments at the clinic. The patient is obligated to clarify their needs with the Dentists during their Consultations at the clinic. Any additional treatments, tooth colour, tooth shape changes informed after their appointments will not be covered or guaranteed. The patient is obligated to inform the Dentists regarding their aesthetically concerns, bite concerns might be related to the dental treatments done by Premium Dental Turkey before the completion of their treatments at the clinic. Any necessary additional treatments, adjustments and replacements might require additional appointments at the clinic. Premium Dental Turkey can not be hold responsible for the extension of travel dates, any necessary additional visits to Turkey and any related travel expenses.
If you have a recurring medical condition that may not be directly related to your dental health affecting your treatment, our dental surgeon may refer you to a medical professional or a specialist for further testing. Our clinic will not cover the cost of this visit. If you have started treatment in another dental clinic and we have been requested to complete the treatment please be aware that as we are not responsible for all of the treatment carried out, should an issue arise there could be a dispute as to which clinic is responsible. We are therefore unable to provide any form of guarantee in this instance. A dental implant
may migrate or move naturally in your mouth due to various conditions such as diabetes, osteoporosis, epilepsy, chemotherapy, mental disorders, after-condition excessive X-rays, chemotherapy, or similar conditions not related to how the implant is placed. The guarantee will not cover replacing the implant in these situations. Patients are given the option of choosing tooth colour for crowns, veneers, and similar products. If the patient doesn’t like the colour they have chosen later, Premium Dental Turkey will not be responsible and will not reimburse costs. Premium Dental Turkey will not be liable in case a patient’s teeth suffer trauma during bridge or crown treatment (requiring root canal treatment) as a result of conditions not foreseeable or predictable from x-rays and examinations. The guarantee does not cover damage to dental treatments resulting from not wearing gum shields as instructed. Other unrelated factors such as receding gum tissue due to ageing, disease, weight gain or weight loss, are not covered under the guarantee either. The reimbursement will only cover the dental treatments not other costs associated with travel, such as flight tickets, accommodation, cab fare or train tickets or work related loss as salary cuts etc. If you need to see an independent dentist for remedial treatment, your costs will be reimbursed only following a detailed report that indicates a strong need for independent reconstructive work under the framework of the terms and conditions listed above. This Dental Guarantee is accepted and understood by every patient visit any Premium Dental Turkey affiliated clinics.
PREMIUM DENTAL TURKEY CAN REFUSE A PATIENT
We keep our rights to refuse the patient under the circumstances below; Walk in Patients (Unconfirmed dates)Under the age of 18Mental Disorders ( We keep our rights to ask for psychological examination)AIDS ( We can refuse the treatment unless it is an emergency)STD (We can refuse the treatment unless it is an emergency)DrunkUnconfirmed and unplanned treatments before the arrival (might need additional appointments at the clinic) The patient who refuse the acceptance of dental guarantee terms, our diagnosis, the treatment plan, any necessary paperwork have to be signed provided by Premium Dental Turkey.